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Customer Service Rep

Summary:

Our client, a leading manufacturer of technology for mechanical and electronic solutions, is in search of multiple Customer Service Representatives on a contract-to-hire basis for their office located in Waunakee. This person will be working directly with customers, providing excellent customer service, assisting in the development of quotes for order by phone and/or email. Ideal candidates will have strong Excel skills and a prior history in customer service. A manufacturing background and / or SAP skills are beneficial, but not required. Working Monday through Friday, this opportunity offers standard business hours, pays a competitive wage of $16.00 per hour.

Responsibilities:

  • Will provide sales support to customers and sales reps including but not limited to expediting, quoting, order taking, restocking and trouble-shooting problems
  • Will assist customers and sales force in the selection of the product
  • Provide customers and sales force information regarding delivery, availability, and cost of product
  • Prepare orders for entry processing
  • Provide return authorization information to customers
  • Other duties as assigned

Qualifications:

  • Associates Degree in business related or technology field required
  • Two to four years of technical customer service/sales experience
  • Proficient knowledge of Microsoft Office including Outlook and Word
  • Background in a manufacturing setting is beneficial, but not required
  • Prior experience using a multi-line phone system
  • Must have excellent phone skills
  • Must be well organized and have excellent attention to detail
  • Strong comprehension and memory skills

 

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